TERMS OF SALE
Thank you for choosing Maison Ameli. These Terms of Sale govern the purchase of products from www.maison-ameli.com (referred to as the “Site”). By completing your purchase, you agree to comply with these terms. We recommend reviewing them thoroughly before proceeding with your order.
Eligibility and Order Conditions
By making a purchase, you confirm that you are at least 18 years old or have received authorization from a parent or guardian to make a purchase. We have the right to cancel or refuse any order at our discretion. This may occur due to product unavailability, suspected fraudulent activity, or any discrepancies in the order details such as pricing or descriptions. Any new features, tools, or product offerings added to the Site will be subject to these same terms.
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Order Processing and Delivery
• Instant Orders: If you select the “Buy Now” option, your order will be dispatched within 48 hours after payment is confirmed. Custom-Made Orders: When you select “Place an Order,” you’re opting for a bespoke product. These items are made to order, and the creation process can take up to one month, depending on the complexity, before they are shipped. After an order is placed, you will receive a confirmation email. Please note that this email only acknowledges receipt of your order and does not constitute acceptance of it. We retain the right to cancel or amend any order for reasons such as stock shortages, pricing issues, or errors in product descriptions.
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Payment Details and Pricing Structure
All prices are shown in Euros, including applicable taxes unless stated otherwise. We strive to ensure accurate pricing on the Site, but errors may occur. In the event of a pricing issue after your purchase, we will notify you and provide an option to proceed with the corrected price or cancel the order. Accepted payment methods include Mastercard, Visa, Apple Pay, and CB. Payment is processed at the time your order is confirmed.
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Shipping, Handling, and Risk
We offer shipping to selected regions, with shipping costs and expected delivery timelines presented at checkout. Delivery estimates are not guaranteed. Any delays caused by customs processing or unforeseen events are beyond our control. Once your order is handed over to the carrier, the ownership and risk of the products are transferred to you.
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Returns, Refunds, and Exchanges
If you wish to return or exchange a product, it must be unused, undamaged, and in its original packaging, with all tags intact, within 14 days from the delivery date. To initiate a return or exchange, please refer to our dedicated Return Policy or contact our customer support team at info@maison-ameli.com. Refunds will be processed within 14 days of receiving the returned product, to the original payment method. Shipping fees, import duties, and taxes are non-refundable.
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Product Representation and Accuracy
We make every effort to provide accurate product descriptions and images. However, we cannot guarantee that all information, including images, product specifications, or descriptions, are free from errors. Due to monitor settings or lighting, actual product colors may vary slightly from the images displayed on the Site.
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7. Liability Limitations
To the fullest extent allowed by law, Maison Ameli and its affiliates are not responsible for any indirect, incidental, or consequential damages related to the use or inability to use the Site or for any purchases made. Our total liability is limited to the amount you paid for the product in question.
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Governing Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of UAE. Any legal disputes arising from these Terms will be handled in the courts of UAE.
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Modifications to the Terms
Maison Ameli reserves the right to change these Terms at any time without prior notice. The latest version will always be available on the Site. By continuing to use the Site, you agree to be bound by the updated terms.
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Contact Information
Should you have any questions or concerns regarding these Terms, or need assistance with your order, please do not hesitate to reach out:
Email: contact@maison-ameli.com
Phone: +971 542855483